Skanska
Ticket Classification NLP
NLP models that read incoming service tickets and route them to the right team automatically, replacing manual triage.
What we built
- NLP classification models for service ticket content
- ServiceNow API integration for real-time routing
- Serverless execution on Azure Functions
Growth & metrics
- ~90% of human classification errors eliminated
- 50% faster ticket processing
Delivered by Pavlo Holubchykov, Raw Code's Lead ML/AI Developer.
Figures here are as reported by the client engagement record — they haven't been independently verified by Raw Code.
More work
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